TCC Pro + AI Verification
TCC Pro + AI Verification represents the highest level of call center verification offered by The Call Center Company. This tier is designed for providers that combine professional human operations with documented, production-level use of artificial intelligence in live call center environments.
This verification evaluates not only how a call center operates — but how AI systems are deployed, monitored, and integrated into real customer interactions.
What Is Verified at the TCC Pro + AI Verification Level
TCC Pro + AI Verification includes all Standard and Pro Verification criteria, along with an additional assessment focused on AI-enabled systems used in day-to-day operations.
- AI-assisted call routing and workflow automation
- AI use in quality assurance, monitoring, or analytics
- Human-AI handoff processes and escalation logic
- Transparency and oversight of AI decision support tools
- Operational controls governing AI deployment
- Alignment between automated systems and human service standards
What Pro + AI Verification Is — and Is Not
What it is:
An advanced operational review including AI-enabled workflows Verification that AI systems are actively used in live environments Confirmation that automation is governed, monitored, and integrated with human operations The highest-confidence indicator of operational and technological maturity
What it is not:
A certification of AI model accuracy or algorithmic performance A guarantee of customer outcomes or business results An endorsement of proprietary AI tools or vendors A replacement for legal, regulatory, or security audits
Who Pro + AI Verification Is For
- Call centers using AI-driven routing, analytics, or automation
- Enterprises outsourcing high-volume or complex call operations
- Businesses evaluating AI-enabled contact centers
- Organizations concerned with responsible AI adoption
- Buyers seeking assurance that automation supports — not replaces — accountability
How Pro + AI Differs from Pro Verification
- Pro Verification evaluates operational structure and service quality
- Pro + AI Verification evaluates how artificial intelligence is deployed within those operations
This tier is appropriate when automation, analytics, or AI-assisted workflows are part of the service offering and require independent review.
